Retailer Programs

Assisted Enablement Program

The Assisted Enablement Program is designed for retailers that require limited support, including education, training and testing to subscribe and receive master item data from their suppliers. Access to an online University and to the SA2 Worldsync support desk is included. A dedicated Solution Consultant is assigned to support customers throughout the entire implementation process and ongoing maintenance.

Assisted Enablement Program

• Machine-to-machine connection (AS2 and XML or EANCOM / PRICAT) for fully automated item data synchronization.
• Web UI with the following functionalities:
  • WebSubscriptions: Create and maintain item subscriptions manually
  • Track&Trace: Track messages you send to the Worldsync system and trace the processes initiated by that
• Product Documentation,
• User Guides
• Dedicated Implementation Support Consultant, remote ensuring release migration assessment and -support
• Multilingual, global Helpdesk 24x5
• Individual training and education via conference call and webex
• Training via Online University
• Requirements gathering
• Representation of the SA2 Worldsync community in GSMP
• SA2 Worldsync Newsletter
• User/Community Management

Premium Enablement Program

The Premium Enablement Program is designed to enable large retailers to access additional expertise when implementing more complex projects that require machine-to-machine connections between legacy system and SA2 Worldsync data pool functionality.

Such services include a dedicated Solution Consultant, one-on-one training, support, education, training, testing, project management, access to SA2 Worldsync support desk, release migration assessment and support, and annual account reviews.

Premium Enablement Program: all Assisted Enablement deliverables plus:

• Data Pool Migration
• Dedicated Implementation Support Consultant, remote ensuring:
  • Release migration assessment and -support
  • Requirements gathering
  • Planning & Execution of customer specific rollout campaigns
  • Annual program review
  • Connectivity support
  • Message test and issue resolution

Rollout Program

The rollout program is designed for retailers to get suppliers on-board with data sync. You provide us with a list of suppliers you would like to synchronize data with and we offer you fully support in on-boarding theses suppliers.

General Process Overview:

1. SA2 Worldsync creates an invitation letter (best on behalf of the retailer) to the supplier
2. SA2 Worldsync calls the supplier to check their readiness
3. SA2 Worldsync helps the supplier to onboard to data sync
4. SA2 Worldsync reviews together with supplier and retailer the quality of the synchronized data
5. SA2 Worldsync reports regularly detailed progress of the retailer specific rollout program

Contact Western Europe

Lorraine Knight
Regional Director

Phone:
+44 1993 830366
lknight@sa2worldsync.com

Contact USA / Asia

Gina Baker
Regional Director

Phone:
+1 703 234 5150
gbaker@sa2worldsync.com